
18 Feb. 2024 - Amy Firbank - Total Reads 50

It’s tempting to assume that bigger means better when you’re looking for a marketing partner. The biggest online marketing companies have the brand names, the case study libraries, and the polished pitch decks. But size doesn’t automatically translate into attention, and attention is exactly what your campaigns need to perform well. A massive agency with hundreds of clients will often have your account managed by a junior team while the senior talent is tied up elsewhere.
What the biggest online marketing companies do well is infrastructure — proprietary tools, data partnerships, and buying power that smaller outfits can’t match. If you’re a large enterprise running global campaigns at significant scale, that infrastructure matters. But for most businesses, those advantages don’t make up for the lack of hands-on focus that comes when you’re one of hundreds of clients.
The better question to ask isn’t how big the agency is but whether they have deep experience in your industry, a team that’s senior enough to make good decisions, and a track record you can actually verify. Some of the biggest online marketing companies have strong specialisations. Others are broad but shallow. Knowing which you’re dealing with before you sign is the whole game.
My take is this: find the agency that treats your account like it matters to them, not just as a line item. The biggest online marketing companies aren’t wrong to consider, but don’t let size be the deciding factor. The results you get will come down to the people working on your account and the strategy behind your campaigns — and that’s true no matter how many offices the agency has.
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